Frequently Asked Questions
Everything you need to know about shopping with Omakase Tokyo
Do you ship internationally from Japan?
Yes, we ship to over 50 countries worldwide using premium couriers like DHL and EMS to ensure your items arrive safely and quickly.
How long does delivery typically take?
Orders are generally processed within 2-3 business days. Once shipped, international delivery usually takes 5-10 business days depending on your location and customs processing.
Are the products authentic Japanese goods?
Absolutely. Every item in our store is sourced directly from licensed manufacturers and authorized distributors within Japan to guarantee 100% authenticity.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Will I have to pay import duties or taxes?
Import duties and taxes are determined by your local customs office and are the responsibility of the recipient. These fees are not included in our shipping costs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.